It helps a lot if you tell us which app you were using (iPhone, desktop or web), what you were trying to do, and the email address on your account.
Scoutable on iPhone
The app says to ask my coach for an invite code
Scoutable for players works through your club. Your coach generates an invite code or link from the Scoutable desktop or web app and sends it to you — open the app, tap I have an invite code and enter it. Once you have joined, every playlist your coach shares shows up in the app automatically.
A playlist my coach shared is not showing up
Pull down on the playlist list to refresh. If it is still missing, check with your coach that the playlist was shared with your team or with you directly, and that you signed in with the same email address the invite was sent to.
I am not getting notifications when new film is shared
Notifications are opt-in. If you declined the prompt, turn them back on in iOS Settings → Notifications → Scoutable. They are optional — the playlists arrive either way.
Can I create clips or playlists on my phone?
Not yet. Clipping and playlist building happen in the Scoutable desktop app, where the video lives. The mobile app is for watching what has been shared with you, and — for coaches — for seeing who has watched it.
Accounts, plans and footage
Which leagues are supported?
Every game in SBL Herr, SBL Dam, Superettan Herr, Basketettan Herr and Basketettan Dam. More leagues as we expand.
Do I have to upload my video anywhere?
No. The desktop app processes your MP4 entirely on your own machine, and your source footage never leaves your device. Only the clips you explicitly share or export are uploaded, so recipients can stream them. See the privacy policy for the detail.
How do I change my plan or cancel?
Plans are managed in your account at app.scoutable.se. Email us if you would rather we sort it out for you.
How do I delete my account?
In the mobile app: Profile → Delete account. On the web: your profile page. Deleting removes your account and the clips you uploaded. You can also email us and we will do it for you.
Report a problem from inside the app
The mobile app has a Feedback button in the top right of every screen. In the desktop app it is in the sidebar, or under Help → Send Feedback. Reports sent that way arrive with your app version and context attached, which usually gets you a faster answer than email.
Who we are
Scoutable is built by Baobab Tree AB, org. nr 559518-7997, Valutavägen 18, 129 34 Hägersten, Sweden. Reach us at hello@scoutable.se.